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Support if you’re facing financial difficulties

We know times are tough - but here’s how we can help

Option 1

Take a break from paying your premiums (This option is only available to Protect and Breathing Space members)

We call this a premium holiday.

  • Suspend your cover for a set period which means you won’t need to pay any more premiums until you’re in a better position.
  • You won’t be able to claim any benefit payments during a premium holiday.
  • Once you’re back on your feet, you can simply get in touch to discuss options to restart your cover.
  • While on a premium holiday you can still access our discretionary Mutual Benefits programme.

There’s more information about this, including the requirements you’ll need to meet when you apply, in our Terms and Conditions which you can request here.



Option 2

Make flexible premium payments

If you’ve missed some of your monthly premium payments, we can give you more flexibility around when you re-pay those alongside your usual monthly premium.

If you are interested in setting up a premium holiday or arranging a flexible payment, or if you want to discuss the support we can provide, please contact us using the details below.


Call or e-mail our Member Services Department

T: 01234 358 344



Write to our Member Services Department

Member Services Team 
British Friendly Society
45 Bromham Road
MK40 2AA