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Mutual Benefits

Everyday health, wellbeing and rewards for you and your family at no extra cost

What is Mutual Benefits?

Mutual Benefits is a discretionary programme available to both new and existing members at no extra cost which complements your Income Protection cover with us. Through Mutual Benefits we provide access to support and rewards for you and your family every day whether you claim or not. 

 

What benefits are available to me?

 

Clinic in a Pocket

Fast access to healthcare services for you and your family

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Cash in your Pocket          

A chance to win £100 cash every month         

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These benefits are allocated on an annual basis and are discretionary benefits which means they can be withdrawn at any time. To access these benefits, British Friendly members must be age 18 or older, up-to-date on premium payments and UK residents. Please refer to our Mutual Benefits Terms and Conditions here and our Mutual Benefits Privacy Policy here for more details. Further conditions may apply to individual benefits offered under the programme.

 


 

What is Clinic in a Pocket?

The Clinic in a Pocket app, powered by Square Health, is one of our Mutual Benefits available to both new and existing members at no extra cost. Clinic in a Pocket gives you and your family fast access to GPs, clinicians, physiotherapists, counsellors, specialist consultants to help you and your family better manage your health and wellbeing.
   

 

Digital GP Consultations

Unlimited sessions

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Physiotherapy

6 sessions

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Mental Health Support

6 sessions 

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Second Medical Opinions

2 sessions 

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Health Check

1 session

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How to access Clinic in a Pocket

Services are allocated on an annual basis. To access them, download the Clinic in a Pocket app for free on your smartphone or tablet from the App Store or Google Play. Once downloaded, simply select ‘register’ and enter the pin code sent to you by British Friendly via the Activation Invite e-mail or the Activation Guide.   

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What is Cash in your Pocket?

Cash in your Pocket is one of our Mutual Benefits available to both new and existing members at no extra cost. It’s our way of saying thank you and rewarding you for simply being a British Friendly member.
       
 
Cash in your Pocket is an annual programme of cash draws worth £100 per winner with 5 winners randomly selected every month. The money you win can be used for anything whether that’s to offset the cost of your policy premiums, to cover some of your monthly expenses, to buy something you’ve been saving up for or to treat yourself or your family to a special meal or day out. Please note that individual members can only win once per month.

 

  • Monthly cash draws
  • 5 random winners of £100 each
  • Paid directly into your bank account
  • No limit to the number of times you can win

 

No need to register. You will be automatically entered into our prize draws every month if you are up-to-date on your premium payments.

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Frequently asked questions

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  • Does it cost me anything to access my Mutual Benefits?
    Mutual Benefits is available to both new and existing members at no extra cost. Additional costs may apply for certain services within Clinic in a Pocket – please read ‘Your guide to Clinic in a Pocket’ for more details.
  • Am I eligible for Mutual Benefits?
    Mutual Benefits is available to both new and existing members who are age 18 or older, up-to-date on premium payments and UK residents. Eligibility for individual benefits may vary – please read our full Terms and Conditions which are available to download on our Mutual Benefits page. More information can also be found in the Clinic in a Pocket guide and Cash in Your Pocket guide.
  • Can I opt-out of Mutual Benefits?
    Yes, if you wish to opt-out of the Cash in your Pocket draws please contact our Mutual Benefits Team on mutualbenefits@britishfriendly.com or 01234 358 344 Monday to Friday between 9am and 5pm. If you wish to opt-out of Clinic in a Pocket, simply delete your account and app if you’ve already activated this service. You can also unsubscribe from receiving e-mail or SMS communications about Mutual Benefits at any time or simply contact us on mutualbenefits@britishfriendly.com or 01234 358 344 Monday to Friday between 9am and 5pm to opt-out of postal communications.
  • Where do I find the Clinic in a Pocket activation PIN code?
    You can find the activation PIN code in the Activation Invite e-mail or the Activation Guide sent to you by British Friendly. If you can’t find this e-mail you can request the code from us by contacting our Mutual Benefits Team on mutualbenefits@britishfriendly.com or 01234 358 344 Monday to Friday between 9am and 5pm.
  • I’m having trouble accessing the Clinic in a Pocket app. Who can I speak to for help?
    If you have any issues downloading the app or accessing the services, please contact British Friendly’s Mutual Benefits Team on mutualbenefits@britishfriendly.com or call us on 01234 358 344 Monday to Friday between 9am-5pm. If you’re able to access the app, but having technical issues accessing a particular service, you can access in-app details for technical support. For more information about Mutual Benefits, visit members.britishfriendly.com or for any questions you can contact our Mutual Benefits Team on 01234 358 344 or e-mail mutualbenefits@britishfriendly.com.
  • Where can I find more details about Clinic in a Pocket?
    Please refer to ‘Your guide to Clinic in a Pocket’ for more details about this benefit and the services you can access.
  • Where can I find more details about Cash in your Pocket?
    Please refer to ‘Your guide to Cash in your Pocket’ for more details about this benefit.
  • Who are Square Health?
    Square Health are a private medical company who provide the Clinic in a Pocket services. Square Health are rated as “good” by the Care Quality Commission (CQC) and noted as “outstanding” with regard to patient safety. For more information about the CQC visit www.cqc.org.uk.