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We always aim to put our members at the heart of everything we do, however if you do wish to make a complaint, you can use any of the following methods:

Compliance Department
British Friendly Society
45 Bromham Road
MK40 2AA
01234 358344 then select option 2 and then option 2 again and ask to speak to the Compliance department regarding your complaint
We deal with all member complaints in accordance with the Financial Conduct Authorities regulations.