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Friendly in times of need

There's little point in having Income Protection if it doesn't pay out when you need it which is why we focus on paying as many claims for our members as possible. We pride ourselves on our industry leading claims payments - 96.13% of all claims paid in 2016 and over 96% in the last decade. We hope it feels good knowing your covered with a friendly insurance provider you can trust.

Learn more


Making a claim

  • You will need to notify us of your claim within the time frame detailed in your policy documents
  • Download a claim form or contact us to request a copy
  • After your claim form has been submitted we will contact you to acknowledge receipt, inform you when your claim will be paid or to request further information
  • Once your claim has been processed we will begin making payments weekly directly into your bank account
  • Our Claims Assessors will be in contact with you periodically during your claim period for regular updates on your recovery
  • Keep us informed during your recovery with details on when you plan to return to work or stop your claim
  • We will always notify you before your claim periods ends

If you have any questions or concerns, please call our Claims Team on 01234 358 344.