There's little point in having Income Protection if it doesn't pay out when you need it which is why we focus on paying as many claims for our members as possible. We pride ourselves on our consistently high claims payment track record - 96% over the last 14 years and 94% in 2019. We hope it feels good knowing you're covered with a friendly insurance provider you can trust.
Notify us of your claim
If you’d like to make a claim, please complete the form below and we’ll call you back. Due to the current COVID-19 pandemic, we’re very busy helping more members than usual but we will do our very best to contact you within two working days.
We want to give you the best support possible when we contact you, so please provide the following information in the ‘Comments’ section below to help us do this.
- Your policy number
- Details of your illness or injury
- Date of first absence from work due to your illness or injury and how long you’ve been off work for
- How long you expect to be off work for (if known)
- Preferred time of day for us to contact you – morning or afternoon
- If you’re contacting us on behalf of a member, please explain your relationship and provide your contact details.